layovers ✈︎ air travel and commercial aviation

028 IST - Star Trek influences EasyJet, Twitter for airlines, Turkish IFE, Etihad upgrade bidding

Episode Summary

Flight 028. EasyJet goes Star Trek with its uniforms. Air Astana shows the iPad is a best of class IFE. The potential new reality of airport security after the terror attacks. Twitter as the best customer channel for airlines. Norwegian shows how a website should be done. Testing Etihad’s upgrade bidding system. Turkish aces the IFE interface. Should liquids still be put out at security?

Episode Notes

Terror attacks

The new airport security reality: insoucring?

Paul narrates how liquids in his carry-on failed to be detected at TSE, IST and ZAG

Emirates goes 2 class and jetpacks

Happy 20, EasyJet (but are you sure about those uniforms?)

The Air Astana experience and its IFE

Etihad's upgrade bidding system

Is Twitter a better way to handle customer service?

Paul narrates his nightmarish Turkish flight cancellation incident

Paul and Alex both flew in the same "Pope plane" by Croatia Airlines

The state of maintenance

Paul narrates how a third of his SWISS flight wasn't allowed to board

Lufthansa experiences a very bad strike

The Norwegian experience

The modern Turkish experience